FAQ and Contact
Got a question? Please read the below FAQ before emailing us.
Are wetsuits compulsory for this race?
In accordance with British Triathlon rules, wetsuits are compulsory when the temperature of the water is below 14 degrees Celsius. You can check the current temperature of the water here (however local water temperatures may be warmer and this will be tested 1 hour before the race starts). We strongly recommend all triathletes wear a wetsuit as it aids with buoyancy and protects against the elements.
I’m injured. Can I get a refund?
The refund cut-off for the 2019 Southend Triathlon is the 1st of March 2019. Refunds will be refused after this date for any reason, including injuries, illness, and unforeseen circumstances. This is a completely not-for-profit event with all proceeds going to Havens Hospices who provide end-of-life care for terminally ill adults and children and their grieving families. All refunds issued are taken directly out of the donation to this charity which is why we have such a strict cut-off date and refund policy.
Why can’t I defer my place? It seems unfair.
You have plenty of time to request to defer your entry to the following year. The cut-off for all deferrals and transfers of entry is 14 days before the event date and all deferred places become ineligible for refund. This is part of our Terms and Conditions which you read and understood before agreeing to when you signed up. Organising a triathlon is a logistically complicated process and it is impossible to process competitor changes after this cut-off date.
Can I change my wave?
There is ample opportunity to update your personal details, including your estimated swim time, before the event. After the waves have been allocated, it is impossible to move you. You are asked upon sign-up if there is anyone you’d like to be in the same wave as. You must have the same estimated swim time to be put in the same wave and you must specify as soon as you sign up. If you discover your actual estimated swim time is different to what you originally specified, you must alert the event organisers before the waves are allocated.
Why hasn’t my friend/partner received their race information?
Every competitor must provide a unique email address as a condition of entry. If they do not provide an email address that is different from yours, they will receive no race information.
I haven’t heard anything further since I first signed up? / My friends have all received their race information but I haven’t?
We send out important updates, news, and race information in the months leading up to the race. It is vital you provide us with an accurate and correctly-spelled email address and add firstname.lastname@example.org to your safe senders list so that you can receive these emails. It is up to you to make sure you check your spam folder and any unread messages you have in your inbox to make sure our emails haven’t got lost.
I missed out on a place. Is there a waiting list?
Yes. Southend Triathlon is a very popular event and we do sell out of places every year. If you missed out on a place, you can add your name to the waiting when it is avaible. We cannot guarantee you will get a place from the waiting list but you will be contacted if you do.
I missed out on a place. Can you squeeze me in on the day?
No. As a sell-out event, we do not offer on-the-day entries.
Can I get a refund if you re-sell my place to someone on the waiting list?
No. This is a completely not-for-profit event with all proceeds going to Havens Hospices who provide end-of-life care for terminally ill adults and children and their grieving families. All refunds issued are taken directly out of the donation to this charity which is why we have such a strict refund policy.
Can I use a tow-float?
No. In accordance with British Triathlon rules, flotation devices are not allowed.
Please make sure you are familiar with the British Triathlon rules. For a quick guide to the main rules, please click the image below. Breaking any of their rules may result in a time penalty.
Where can I find triathlon training plans?
We have a fully comprehensive beginner's triathlon guide available complete with training plans and advice for first-time triathletes.
Can I hire a wetsuit on the day?
Yes. Our partners Tri N Swim Well will have wetsuits for hire on the day and will be providing expert advice on fitting as well as answering any last minute open water swimming questions you may have.
Event hire costs £25 . This hire charge is all donated to Havens Hopsices . Tri N Swim Well will have a stand at the event where you can collect and return the wetsuit. Wetsuits must be reserved in advance by phone 07919 205 498 or by email email@example.com. Read our page on wetsuits
Do I need to wear a tri suit?
Wearing a tri suit is not compulsory. However there are many benefits to wearing a proper triathlon suit. All entrants will be sent a voucher to buy a Sundried Tri Suit at a discount price. If you have not received your discount code, please contact us. From Sundried you can buy a mens tri suit or a womens tri suit. Visit our kit page for more information.
Can I hire a road bike on the day?
No. Unfortunately this is not something we are able to offer at this time. However, you do not need a road bike to be able to take part. In 2018 we had over 200 first-time triathletes, many of whom were on mountain bikes.
I have concerns about swimming in the open water.
This is understandable! We recommend getting in touch with our partners Tri N Swim Well who provide expert swimming advice and can offer 1-2-1 swimming lessons and coaching for those who have a fear of water or who have never swum in open water before.
Can me and my friends compete as part of a relay team?
No. This is not something we can offer at this time.
Is there a children's race?
No. This is not something we can offer at this time.
Can you recommend a triathlon coach?
Yes absolutely. Please visit our partners page to find information on our trusted partners and recommended local triathlon coaches and clubs.
Still got questions?
Due to the exceptionally high volume of queries we receive from competitors on a daily basis, if your question is answered in the above FAQ, your email will go unanswered.